Your Questions, Answered

Browse common questions about our tours, pricing and practical details.

  • We provide pickup from hotels and accommodation in Melbourne CBD. If you’re staying outside the CBD, please contact us with your accommodation details and we’ll discuss the pickup options available for your location.

  • Yes — we provide pickup from your Melbourne CBD hotel or accommodation. Your guide will meet you in the lobby or at the main entrance.

  • We use a comfortable, air-conditioned Mercedes vehicle seating up to 9 guests, providing a smooth and relaxing journey throughout your tour.

  • Lunch is included on the Yarra Valley Wine Experience. On other tours, we stop at excellent local cafés or restaurants where guests can purchase meals at their own expense.

Booking & Policies

  • More than 7 days notice: full refund, less a 5% administration fee.

    • 4-7 days notice: 50% refund of tour price.

    • Less than 4 days notice: No refund

    Approved refunds will be processed to the original payment method used for the booking. Please note that the amount received may vary slightly due to currency exchange rate fluctuations. Any applicable transaction or payment processing fees will be deducted from the refund amount.

    Mark’s Melbourne Private Tours reserves the right to cancel tours at their discretion when health & safety concerns warrant cancellation. Guests will be offered alternate tours if they wish, or will be refunded in full.

  • We recommend booking as early as possible, particularly for public holidays and peak travel periods. This gives us the best opportunity to accommodate your preferred date and create the itinerary you want. If your travel plans are more flexible, contact us and we’ll do our best to assist.

  • You're welcome to contact us directly by phone or email, and we'll be happy to help plan your private tour.

    Phone: +61 403 751 004
    Email: markstours@bigpond.com

    We typically respond within a few hours.

    Alternatively, you can send us an enquiry through our Contact page.

Practical information

About our private tours

  • All of our tours are completely private — it’s just you and your group, with no other guests sharing your vehicle. Your experienced local guide can tailor the day to your interests, preferred pace and priorities.

  • We are Melbourne-born and Melbourne-based local guides with a genuine connection to the city and Victoria. Since 2016, we’ve specialised in private, personalised tours. You’ll have a comfortable private vehicle, a flexible itinerary and a knowledgeable local guide who can share places and experiences beyond the standard tourist route.

  • We offer private tours and day trips from Melbourne across Victoria, including the Great Ocean Road and Twelve Apostles, Phillip Island and the Penguin Parade, Yarra Valley wine tours, and Melbourne city sightseeing. We can also create customised private itineraries based on your interests, available time and preferred pace.

  • Yes. Customised, bespoke and tailored private tours are one of our specialties. We can create an itinerary around your interests, preferred pace, available time and budget. Whether you'd like to combine several destinations, focus on particular experiences or create something completely different from our standard tours, we'll work with you to design a private tour that's right for you.

  • Yes. In addition to our private day tours, we can arrange overnight and multi-day touring across Melbourne and Victoria. We can create a personalised itinerary around your interests, preferred pace and travel dates, with the flexibility to combine destinations and experiences over several days. Contact us to discuss your plans and we can tailor an itinerary to suit you.

  • Yes. We offer a private 4-hour Melbourne walking tour with an experienced local guide. Explore Melbourne's famous laneways, historic arcades, landmarks, street art and hidden gems while learning about the city's history and culture. The itinerary is flexible and can be tailored to your interests and preferred pace. Hotel pickup and drop-off within Melbourne CBD is included.

Who we cater for

  • Absolutely. Solo travellers are welcome on all of our private tours. You’ll have your own local guide and private vehicle, with an itinerary tailored to your interests and preferred pace.

  • Yes. Our private tours are ideal for couples who want to explore Melbourne and Victoria at their own pace, without joining a shared group. We can tailor the itinerary around your interests, whether you’re looking for scenery, wildlife, food and wine, culture or a relaxed day of sightseeing.

  • Yes. We can accommodate larger private groups and can discuss the best vehicle and touring arrangements for your group size. For larger groups, please contact us with your requirements so we can tailor the arrangements to suit.

  • Yes. We welcome cruise ship passengers and can arrange private tours around your cruise schedule. We provide pickup and return from the Port Melbourne Cruise Terminal and can tailor the tour to your available time in Melbourne and the experiences you'd most like to include.