Your Questions, Answered
Browse common questions about our tours, pricing and practical details.
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All of our tours are completely private. You will not be sharing the vehicle with other guests, and the day is tailored to your interests and pace.
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Absolutely — this is our specialty. Every tour is tailored to your interests, and we have designed experiences for photographers, architects, wine lovers and many more.
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We provide pickup from your Melbourne CBD hotel or accommodation. Your guide will meet you in the lobby or at the main entrance.
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Yes — we provide pickup from your Melbourne CBD hotel or accommodation. Your guide will meet you in the lobby or at the main entrance.
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We use a comfortable, air-conditioned Mercedes vehicle seating up to 9 guests, providing a smooth and relaxing journey throughout your tour.
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Lunch is included on the Yarra Valley Wine Experience. On other tours, we stop at excellent local cafés or restaurants where guests can purchase meals at their own expense.
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We are born and bred Melbournians, and understand all there is to know about Melbourne and Victoria. That’s what sets us apart. .
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You're welcome to contact us directly by phone or email, and we'll be happy to help plan your private tour.
Phone: +61 403 751 004
Email: markstours@bigpond.comWe typically respond within a few hours.
Alternatively, you can send us an enquiry through our Contact page.
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7 or more days notice: full refund minus 5% administration fee.
4-7 days notice: 50% refund of tour price.
Less than 4 days notice: No refund
Approved refunds will be processed to the original payment method used for the booking. Please note that the amount received may vary slightly due to currency exchange rate fluctuations. Any applicable transaction or payment processing fees will be deducted from the refund amount.
Mark’s Melbourne Private Tours reserves the right to cancel tours at their discretion when health & safety concerns warrant cancellation. Guests will be offered alternate tours if they wish, or will be refunded in full.